Privacy Policy

Effective Date: January 31, 2025

Doctor V Aesthetics, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://doctorv.co and use our services, including SMS communications. Please read this policy carefully. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information:

  • Name

  • Email address

  • Phone number

  • Date of birth (if applicable)

  • Payment information (processed securely through third-party providers)

Non-Personal Information:

  • IP address

  • Browser type

  • Device information

  • Pages visited on our website

2. How We Collect Information

  • Directly from you: When you schedule appointments, sign up for newsletters, or contact us.

  • Automatically: Through cookies and similar technologies when you visit our website.

  • Via SMS Opt-In: When you provide consent to receive SMS messages from us by submitting your phone number on our website or other forms or by verbally opting in during an in-person visit or over the phone when calling our business.

3. Use of Your Information

We may use the information we collect for purposes including:

  • To schedule and confirm appointments.

  • To send customer care updates via SMS and email (with your consent).

  • To respond to inquiries and provide customer support.

  • To improve our website and services.

  • To process payments and refunds.

  • To comply with legal obligations.

4. SMS Messaging

By opting in to receive SMS messages from Doctor V Aesthetics’ main number (630) 474-3433, you agree to receive text messages related to your appointments and customer support. We use SMS messaging solely for customer care purposes.

  • Opt-In Process: We collect opt-in consent verbally from our customers. Customers may opt in to receive text messages from Doctor V Aesthetics, LLC either in person at our physical location or over the phone when calling our business.

    Our staff is trained to ask for verbal consent before enrolling a customer in SMS communications. Staff follows this script:

    "By providing your phone number and agreeing to receive texts, you consent to receive text messages from Doctor V Aesthetics, LLC regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available BY REQUEST / ON OUR WEBSITE at https://doctorv.co."

    Customers who opt-in will receive a confirmation text immediately after providing consent, including instructions on opt-out or requesting assistance.

  • Message Frequency: Varies based on communication needs.

  • Opt-Out: You can opt-out at any time by replying STOP to any text message you receive. You will receive a confirmation message upon unsubscribing.

  • Help: For assistance, reply HELP to any of our messages or contact us at hello@doctorv.co or (630) 474-3433.

  • Charges: Message and data rates may apply as per your carrier’s plan.

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Third parties who assist us in operating our website, conducting business, and serving you (e.g., payment processors, SMS service providers).

  • Legal Requirements: If required by law or to protect our rights.

6. Security of Your Information

We use industry-standard security measures to protect your information. However, no method of transmission over the internet is completely secure.

7. Your Choices

  • Access and Update: You can update your contact information by contacting us directly.

  • Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or texts.

  • Cookies: Adjust your browser settings to refuse cookies.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Doctor V Aesthetics, LLC
Email: hello@doctorv.co
Phone: (630) 474-3433

By using our services, you acknowledge that you have read and understood this Privacy Policy.